1. Overview

At Petersham, we value your satisfaction. If you’re not happy with your kurta or shalwar purchase, we’re here to assist with returns or refunds.

2. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging with tags intact.
• Sale items or purchases made with discounts are non-returnable.
• Custom-made or tailored kurtas/shalwars cannot be returned.

3. How to Return an Item

To start a return, contact us at info@petersham.online. with your order number and reason for return.

• We’ll provide a return shipping address.
• You are responsible for return shipping costs unless the item is defective or incorrect.
• Upon receiving and inspecting the item, we’ll notify you about the approval or rejection of your refund.

4. Refund Policy

Once your return is approved:

• Refunds will be processed within 10 business days.
• Refunds will be credited to your original payment method.
• For cash-on-delivery (COD) orders, refunds will be issued as store credit.

5. Cancellation Policy

We understand that plans can change. Here’s how you can cancel your order:

• Orders can be canceled before they are shipped by contacting us at info@petersham.online with your order number.
• If your order has already been shipped, cancellation is not possible, but you may return it as per our Return Policy.
• For custom-made or tailored items, cancellations are not allowed once production has started.
• Refunds for canceled orders will be processed within 7 business days to your original payment method.

6. Exchange Policy

• Exchanges are available for defective or damaged items only.
• Contact us within 3 days of delivery to request an exchange.
• Exchanges are subject to stock availability; shipping costs may apply.

7. Non-Returnable Items

• Gift cards or promotional vouchers.
• Items damaged or used beyond normal inspection.
• Accessories or items bundled with kurtas/shalwars (unless defective).

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, check with your bank or payment provider. If the issue persists, reach out to us at info@petersham.online.

9. Contact Us

• Telephone: 021-34551085
• Mobile: +92 300 1492219
• Address: 679/C Iqbal Road, PECHS Block 2, Karachi, Pakistan